How do I get some coffee?

You can easily place an order on our website by adding your desired coffee products to your cart and proceeding to checkout. Or, check our locations tab to see if there is a shop that brew or carries Pour Offroad near you.

Which grind selection is best for me?

Choosing the right grind size is crucial for achieving the perfect cup of coffee. Here are the recommended grind sizes for different brewing methods:

1. Whole Bean:

   - For the freshest coffee experience, we recommend purchasing whole bean coffee and grinding it just before brewing. This allows you to customize the grind size based on your preferred brewing method.

2. Standard Ground:

   - Standard ground coffee is suitable for most home drip coffee makers and automatic coffee machines. The grind size is medium-fine, resembling the texture of table salt. It extracts flavors evenly and produces a balanced cup of coffee.

3. Coarse Ground:

   - Coarse ground coffee is ideal for brewing methods that require longer steeping time, such as French press, cold brew or percolators. The larger particles help to prevent over-extraction, resulting in a fuller-bodied and less bitter brew.

4. Espresso Ground:

   - Espresso ground coffee is finely ground, resembling powdery consistency. It is specifically designed for espresso machines, which require a fine grind to extract the flavors efficiently within a short brewing time. This grind size is not suitable for other brewing methods.

Remember, the right grind size is just one element in achieving the perfect cup of coffee. Factors like water temperature, coffee-to-water ratio, and brewing time also play a crucial role in determining the taste and quality of your brew.

If you have any further questions or need assistance in choosing the right grind size for your brewing method, please feel free to reach out to our coffee experts in customer support. We are here to help you elevate your coffee experience.

Please note that these recommendations are general guidelines, and personal preferences may vary. Experimenting with different grind sizes can be a fun way to discover your perfect cup of coffee.

What is your darkest roast?

Our Jalopy - Italian Roast is our darkest roast, with the 6 Speed - 6 Bean coming in for a close 2nd.

Which blend has the most caffeine?

Coming in with 50% Tanz PB and 50% Robusta beans known to have 2x the caffeine as Arabica, Lift Kit - Max Caf Blend boasts the most caffeine in our line up.

How long will it take to receive my order?

Shipping times may vary depending on your location. Typically, orders are fulfilled within 5 business days, and domestic shipping takes around 3-5 business days.

How can I track my order?

When we ship out your package, an automatic email will be sent to the email address that you provided when placing the order. Inside this email, you will find a clickable tracking number that will tell you exactly where your package is. If you are having trouble viewing this information, feel free to contact us.

Do you offer international shipping?

No. Sorry unfortunately we do not ship internationally at this time.

What if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please send customer support a picture within 48 hours of receiving the order. We will assist you in resolving the issue.

Can I return or exchange a product?

At Pour Offroad, we strive to provide our customers with the highest quality coffee products and excellent customer service. We take pride in the selection and roasting of our coffee beans to ensure a delightful coffee experience for our customers.

Due to the nature of our products and for hygiene reasons, we have a strict no refund policy. Once an order has been placed and payment has been processed, it is considered final and non-refundable.

We understand that there may be situations where you may have concerns about your order. In such cases, we encourage you to contact our customer support team within 48 hours of receiving the order. We will be happy to assist you and address any issues that may arise.

Please note that we will only consider exchanges in exceptional circumstances, such as receiving a damaged or incorrect product. In such cases, we kindly request you to provide us with photographic evidence of the issue within 48 hours of receiving the order.

We are committed to ensuring your satisfaction, and we will do our best to resolve any problems that may occur. Your feedback is valuable to us, and we appreciate your understanding of our no refund policy.

Thank you for choosing Pour Offroad as your trusted source for premium coffee products. If you have any further questions or concerns, please do not hesitate to contact our customer support team.

Can I subscribe to receive regular coffee deliveries?

Yes, we offer a coffee subscription service that allows you to receive your favorite coffee on a regular basis. When on the product page of the blend you are looking to order, be sure to select the subscribe & save option below the quantity selector.

Are your coffee beans ethically sourced?

Yes, we are committed to sourcing high-quality coffee beans from ethical and sustainable suppliers. We prioritize fair trade practices and support environmentally conscious farming methods.

Are your coffee products organic?

We offer a selection of organic coffee products. You can find the organic options under the organic section of the 'Our Brews' drop down menu.

How can I contact your customer support?

You can reach our customer support team through our website's contact form, or via email at sipsupport@pouroffroad.com. We strive to respond to all queries sent during the business week within 24-48 hours.

Do you offer coffee pods, whole beans, or different grinds?

At this time we offer whole bean, standard ground, coarse ground, and espresso ground coffee. We do not offer pods currently, but hope to in the near future.

How do I change or cancel my subscription?